Refund policy

Returns & Exchanges

At ARUKSA, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return or exchange within 15 days of receiving your order.

To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition. All original packaging, tags, accessories, straps, and other items included with the product must also be returned.

Items that show signs of use, damage, stains, scratches, alteration, or improper handling after delivery may not be eligible for return or exchange.

Change of Mind

We accept returns for change of mind within 15 days of delivery, provided the product meets our return eligibility requirements.

Once the returned item has been received and inspected, an eligible refund will be processed.

Damaged, Defective, or Incorrect Items

Please inspect your order after receiving it.

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible with your order details and clear photos or videos of the issue.

Once verified, we will arrange an appropriate replacement, exchange, or refund.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

Approved refunds will be processed using an appropriate available payment method. For Cash on Delivery orders, our customer support team may request the necessary account details to process the refund.

Please note that processing times may vary depending on the payment method or financial institution.

Shipping Charges

The original delivery charge is generally non-refundable for change-of-mind returns.

Return shipping costs for change-of-mind returns are the responsibility of the customer. If the item received was incorrect, damaged, or defective due to an error on our side, ARUKSA will assist with the return or replacement shipping.